1. Acceptance of terms
By using this website or placing an order with Best Zilo 24 Pty Ltd, you agree to these terms. If you do not agree, please do not use the site or place orders.
2. Our services
We design, arrange and deliver cut flowers and related services across Perth metro and selected regional areas. Services include wedding flowers, corporate subscriptions, event styling, sympathy arrangements, birthday bouquets and custom designs.
We reserve the right to decline orders that are outside our capacity, require unreasonable logistics, or conflict with our values.
3. Orders & pricing
Prices shown on this website are in Australian dollars and include GST unless stated otherwise. Final pricing for custom work is confirmed in writing before we begin.
Orders are confirmed when we send a written quote or order confirmation. We may request a deposit (typically 30%) for weddings and large events.
4. Delivery
We deliver to Perth metro suburbs and selected areas including Fremantle, Joondalup and Rockingham. Same-day delivery is available for metro orders placed before 2pm on weekdays, subject to availability.
Delivery times are estimates. We will notify you if delays are expected. For event installs, we agree specific timing in advance.
5. Cancellations
You may cancel an order before we purchase stems for it. Once materials are bought, cancellation fees may apply. For weddings and events, the deposit is non-refundable once the date is locked in.
We may cancel or reschedule if circumstances prevent delivery (severe weather, venue access issues, etc.). In such cases we will offer a refund or reschedule at your choice.
6. Limitation of liability
We take reasonable care to deliver fresh, quality arrangements. However, we cannot guarantee how long cut flowers will last or how they will respond to specific conditions (temperature, handling, water).
Our liability for any order is limited to the value of that order. Nothing in these terms limits your rights under Australian Consumer Law.
7. Changes to these terms
We may update these terms from time to time. The 'last updated' date shows the current version. Continued use of the site after changes constitutes acceptance.
8. Contact
Questions about these terms: bestzilo24@gmail.com or +61 2 9518 3604, Best Zilo 24 Pty Ltd, 215 Fern Rd, Wilson WA 6107.