1. Who we are
Best Zilo 24 Pty Ltd (ABN 63 482 915 207) is a flower studio based at 215 Fern Rd, Wilson WA 6107, Australia. We operate this website and take flower orders for delivery across Perth metro. You can reach us at bestzilo24@gmail.com or +61 2 9518 3604.
We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Where the General Data Protection Regulation (GDPR) applies to you, we also handle your data in line with those requirements.
2. What we collect
We collect only what we need to run the business:
- Name and contact details (phone, email) when you place an order or send a message
- Delivery address and suburb for flower orders
- Order details: what you bought, delivery date, card message, special instructions
- Basic website data such as pages visited and approximate location, collected through standard analytics
We do not collect payment card details on this website. Card payments are handled by our payment provider.
3. How we use your information
We use your details to:
- Prepare and deliver your flower orders
- Reply to enquiries and provide quotes
- Manage subscriptions and repeat orders
- Send order confirmations and delivery updates
- Keep accounting and tax records as required by law
- Improve the website and understand what content people find useful
We do not sell your personal information to anyone.
4. Legal basis for processing
Where GDPR applies, we rely on the following legal bases:
- Contract: processing needed to fulfil your flower order or respond to an enquiry you started
- Legitimate interests: running the business, preventing fraud, improving the website
- Consent: where you opt in to marketing emails or non-essential cookies
- Legal obligation: tax, accounting and record-keeping requirements
5. Who we share it with
We share personal information only with service providers who help us operate:
- Delivery drivers and courier partners (name, address, order details)
- Payment processors (transaction details only)
- Website hosting and analytics providers (aggregated or anonymised data)
We may disclose information if required by law, such as a court order or regulatory request.
6. How long we keep it
Order records are kept for seven years for tax and accounting purposes. Enquiry emails are kept for up to two years unless you ask us to delete them sooner. Website analytics data is aggregated and does not identify you personally.
7. Your rights
Under Australian privacy law and GDPR (where applicable), you have the right to:
- Access the personal information we hold about you
- Correct information that is inaccurate or out of date
- Request deletion of your information (subject to legal retention requirements)
- Object to or restrict certain processing
- Receive your data in a portable format
- Withdraw consent for marketing at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or your local data protection authority
To exercise any of these rights, email bestzilo24@gmail.com with the subject 'Privacy request'. We respond within 30 days.
8. Cookies
We use essential cookies to make the website work and optional analytics cookies to understand usage. Full details are in our cookie policy. You can manage cookies through your browser settings.
9. Contact
Privacy questions or requests: Best Zilo 24 Pty Ltd, 215 Fern Rd, Wilson WA 6107, Australia. Email: bestzilo24@gmail.com. Phone: +61 2 9518 3604.
10. Changes to this policy
We may update this policy from time to time. The 'last updated' date at the top shows the current version. Significant changes will be noted on this page.